Carolina Living Real Estate and Property Management researches what owners want and tailor our services to match their needs. Below is a list of questions we answer with our owners.
Rental owners want you to make your relationships with them a priority.
And in a time when competition is steep and rental owners are highly cost-conscious, good communication is crucial in proving your value.
So, how do rental owners want to communicate with you? That’s what we’ll cover in this post.
1. Find Out Which Info Owners Want, and When
First, find out which information your owners want to receive from you, and on what schedule.
Within our survey, rental owners told us they want to receive the following updates from their property management team:
- Updates on renters and vacancies – 55% would like to receive this information as soon as it’s available
- Maintenance and repair records – 49% want this information whenever it’s available, or at least once a month
- Accounting and financial statements – 65% want to receive these on a monthly basis
2. Mix in Personalized Communications
Next, supplement monthly statements with more personal communications.
Many owners told us they appreciate hearing about their properties outside of monthly reports, and in ways that feel more personalized than a standard email.
3. Acknowledge Receipt of Messages
Be sure to acknowledge messages you’ve received, even if you don’t have a solution to share just yet.
In our survey, owners made clear that what matters most to them is knowing you’ve seen their message and have taken action on it, even if you’re still working on a solution.
4. Plan Ahead for Emergencies
Next, establish how your owners would like you to communicate in the event of an emergency.
Email may work for more routine communications, but when an emergency arises, a phone call might be more appropriate.
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