Winston Salem | Looking For Property Management Help?

 

We have been property managers around Winston Salem and Charlotte for over 20 years.    We have had numerous clients switch to us from other firms and we have compiled a list of important questions to ask your potential PM's.    We can answer all these questions for you and we think and hope you will like what you hear.

Here are the most important questions to ask a property manager, organized by topic so you can focus on what matters most:

About the Property Management Company

• How long have you been managing rental properties?
• How many properties or doors do you currently manage?
• What types of properties do you specialize in (single-family, multifamily, commercial, etc.)?
• Are you licensed or certified in property management in this state?

Fees and Contracts

• What is your monthly management fee, and what does it include?
• Are there any extra charges (e.g., lease-up fees, maintenance markups, renewal fees)?
• How long is the management agreement, and what’s the termination policy?
• Is there an early termination fee?

Tenant Management

• How do you screen and select tenants?
• What criteria do you use (credit, income, rental history, background checks)?
• How do you handle lease signings and renewals?
• What’s your process for handling late rent or evictions?

Maintenance and Repairs

• How do you handle maintenance requests?
• Do you have in-house maintenance or use outside contractors?
• Is there a maintenance reserve or spending limit before you need owner approval?
• How do you ensure cost control and quality of work?

Financials and Reporting

• How and when do you distribute rent income to owners?
• What kind of financial reports do you provide, and how often?
• Can I access statements and updates online?

Communication and Oversight

• Who will be my main point of contact?
• How often will you update me about my property?
• How quickly do you respond to owner and tenant inquiries?

Vacancy and Marketing

• How do you market vacant properties?
• What’s your average vacancy rate and time to fill a unit?
• Do you handle staging, photos, or virtual tours?

Legal and Compliance

• How do you handle security deposits and ensure compliance with local laws?
• Are you familiar with fair housing, rent control, or local landlord-tenant ordinances?
• Do you assist with inspections, licensing, or HOAs if applicable?